Technical Writing & Editing
Writing and editing technical subject matter, or utilizing technology to create/revise targeted documentation & deliverables.
Instructional Design & Training
The design and creation of training documentation, including Standard Operating Procedures (SOPs), user guides, and web-based training.
Creating accessible content for either large scale audiences (globalization), or smaller, targeted audiences (localization). This can also cover the preparation of documents to be translated into other languages for international publication.
Organizational Change Management & Strategic Communications
Creating communications plans to guide organizational projects and goals while ensuring that all stakeholders are supported from initialization through adoption.
Reviewing and revising existing communications to analyze current outcomes and support future organizational goals.
Knowledge Base Management
Ensuring that all publications are organized and retained securely for review, data collection, or future auditing.